Shipping Policy
Shipping times vary as we do ship from different fulfillment centers based on your location. The stock for ongoing customers is typically delivered within an average shipping time of 7 to 10 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
Delivery Time
The initial order may require a lead time of 6-8 weeks for transportation. We recommend planning your requirements accordingly. Once the first shipment is arranged, we can seamlessly meet your ongoing needs.
All items in stock for ongoing customer may take 1 to 3 business days to process. Please add processing time to your shipping estimate below.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as manufacturing, holidays, customs, and weather delays, we can only offer an estimate of shipping times.
The shipping time depends on shipping way you choose.
For any inquiries, such as ordering samples or requesting expedited air shipments, feel free to contact us.
Refunds Policy
Return & Exchange Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Cancellation
We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at info@btpak.com.au as long as it has not been shipped.
Return or Resend
Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via info@btpak.com.au for more information.
You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
2.Resend:
if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.
If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Due to transportation problems, If you think the return is too troublesome, the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.